Posted on February 8, 2010.
How Well do You Know Your Customer?
The this is a thing to do a sale presentation, but the this is a something else to do a sale presentation without first evaluating your customer. For all you know, you could sell your something clientele that they already have, or something that they do not want, needs not, or cannot allow itself.
This is why it this is so very important to take your customer in, to sit them down below, do the feel comfortable, and obtain to know them and that their needs are. Once you did this, you can sell them then a product base on which their needs is and that do not think you that they are.
On a personal grade. . .
I learned the importance to evaluate your customer the manner lasts. Some years ago, I was the functioning of director of succursale in a bank branch. A special customer of the bank approached me in my office of the opening of an economies represent his girl.
Once I explained him the process of opening of an account of savings, I proceeded for all to say she of a current promotion that we had on our loans of equity of house. She sat there and listened very politely and patiently as I proudly brought down very lists it of all the advantages, the characteristics, and the tax reductions that is furnished with a loan of equity of house.
Once I had finished my repeated presentation, she said me;
This all very pleasant semblances, and the this is something that I will consider in the close one in the future distant one. She that continued to say me that she and his husband rented the house that they lived in.
So there you have it, I tried to sell a loan of equity of house to someone without a house.
Useless to say, my face turned a deeper shadow of scarlet one, and I felt as an idiot.
But hed, I learned from my error. Had I asked some questions probing simple before I be went directly for the sale, I would have saved myself a lot of difficulties.
You will have stunned to what you can discover just people while their request someone simple questions of itself. To remember, the people like to talk about itself. Their jobs, their favorite animals, their childlike, almost all.
I had once a friend that possessed a shoe store, and his inventory especially was formed shoes of tennis. A day that a man walked in his store to buy a pair of shoes of tennis. As my friend helped it with his decision, it hit on a friendly conversation with him. It was located that, this customer ran a basketball camp during the summer and it liked to talk about him. Some minutes in the conversation, my friend and his customer had succeeded in an agreement. All the boys and the girls that attended the camp of basketball of customers would receive a 10% reduction on their tennis shoes themselves they bought them to the store of my friend.
Then, as can see you, my friend increased its sales that the summer simply while striking on a conversation with his customer does at random and on to ask some questions.
Imagine to go to your office of doctors with an ailment and you having prescribed it a medicines without asking that your symptoms were. Would you take the medicines?
The same director applies.
Not it is really the science of rocket, the this is the friendly just conversation, obtain to know that your customer and looks at a sale bend in a lot.
Why to maintain only one of your customers needs when you can maintain them all.